All cancellations must be submitted in writing via email to info@allbaylimo.com or through our online reservation system.

Standard reservations may be cancelled free of charge up to 24 hours before the scheduled pickup time. Cancellations made within 24 hours of the pickup time are subject to a cancellation fee equal to 100% of the quoted fare.

For special event bookings (weddings, proms, wine tours, and multi-stop itineraries), cancellations must be made at least 72 hours in advance to avoid charges. Cancellations within 72 hours incur a fee of 50% of the total booking amount. No-shows are billed at the full rate.

Holiday and peak-period reservations (New Year's Eve, Thanksgiving, Super Bowl, etc.) require 7 days' notice for a full refund. Late cancellations are non-refundable.

Eligible refunds are processed within 7 to 10 business days and returned to the original payment method. Credit card refunds may take an additional 3 to 5 business days to appear on your statement, depending on your financial institution.

If your vehicle arrives more than 30 minutes late due to a dispatch error on our part, you are entitled to a 25% service credit toward a future booking. Delays caused by traffic, weather, or client-side factors (incorrect address, late departure) are not eligible for refund.

Prepaid gratuities are non-refundable once the trip has been completed. Fuel surcharges, tolls, and airport fees paid at the time of booking are refundable only if the reservation is cancelled within the eligible cancellation window.

A reservation is considered a no-show if the passenger does not appear at the scheduled pickup location within the allotted wait time. For standard pickups, the wait time is 15 minutes from the confirmed arrival time. For airport pickups, the wait time is 60 minutes after the flight has landed and reached the gate.

No-shows are charged the full fare for the reserved trip. If the vehicle was dispatched and has already arrived at the pickup location, the full amount including any applicable surcharges is due.

To avoid a no-show charge, please contact our dispatch team at (415) 877-1899 as soon as possible if your plans change after the cancellation window has closed.

For non-airport pickups, your chauffeur will wait up to 15 minutes from the scheduled time at no additional charge. After the initial wait period, additional wait time is billed at $1.50 per minute.

For airport pickups, we monitor your flight in real time and adjust arrival accordingly. Your chauffeur will wait up to 60 minutes after the plane has landed at no extra charge. Additional wait time beyond 60 minutes is billed at $1.50 per minute.

If you anticipate a delay, please call our dispatch at (415) 877-1899 or (888) 711-7878. We will do our best to accommodate schedule changes without additional fees when possible.

Each vehicle in our fleet has a specific luggage capacity. When making a reservation, please provide the number and size of bags so we can assign the appropriate vehicle. Standard sedans accommodate up to 3 medium suitcases. SUVs can handle up to 6 bags. Limousines and party buses vary by configuration.

Oversized items, sports equipment (golf clubs, skis), or special cargo must be disclosed at the time of booking. We may need to assign a larger vehicle at an adjusted rate to accommodate non-standard luggage.

All Bay Limousine is not liable for damage to improperly packed or fragile items. Clients are responsible for loading and securing their own personal belongings unless assistance is specifically requested.

Service animals are always welcome in any vehicle at no additional charge, in accordance with ADA guidelines. Please notify us at the time of booking so your chauffeur is prepared.

Pets (non-service animals) are permitted on a case-by-case basis and must be disclosed at the time of reservation. A pet surcharge of $50 may apply to cover additional cleaning. Pets must be in an appropriate carrier or restrained at all times during the ride.

The client is responsible for any damage to the vehicle interior caused by a pet, including stains, tears, odors, or hair removal requiring professional cleaning. Cleaning fees start at $150 and may be higher depending on the extent of the damage.